aka "How you will receive our products? "

We keep things simple and transparent - just like a clear trail map. Here’s how we handle deliveries across our different offerings.

Most of our products are digital - think downloadable routes, guides, or other digital assets. Once your payment is confirmed, you’ll receive an email with a download link or access instructions. Delivery is instant, so you can start exploring right away. In case you use invoice, your request might take up to 2 days to process.

If something doesn’t arrive or feels off, just Reach Out. We’re here to help.

For our guided tours, you’ll receive a confirmation email with all the details: date, time, meeting point, and what to bring and all other necessary information. These experiences are scheduled in advance, so please check your email and mobile phone for updates and reminders as your adventure approaches.

Need to reschedule or have questions? Let us know - we’re flexible and here to make your experience great.

We’re working on bringing you physical merchandise - gear and goods that reflect the Ourside spirit. Once available, we’ll provide clear information on shipping options, costs, and delivery times.

Questions or thoughts? Feel free to reach out - we’re always happy to clarify, explain, or simply chat. Just drop us a message, and we’ll get back to you as soon as we can.